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Shipping, Returns & Refunds

SHIPPING  POLICY Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the country, ensuring that we provide the highest levels of responsiveness to you at all times. Shipping We offer Free Shipping for above Rs.1000 order. The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment centre for dispatch within 24 hours after the order is placed. 
  • Shipping time: This refers to the time it takes for items to be shipped from our fulfillment centre to the destination. The delivery usually takes about 2-5 business days.

Tracking

  1. You should receive an email within 2 business days that your order has been shipped.
  2. Please click on the tracking number provided in the shipping confirmation email to track your orders.
Orders Changes & Cancellations If you need to make a change to your order or cancel your order, the request must be sent via email to support@crowtle.com within 8 HOURS of placing your order. After 8 hours, all orders are final, including those in which you entered the wrong shipping address – no refunds will be allowed as we have already processed and shipped your order to that address. RETURN POLICY No Return of food items! Only return is possible if 1.)You have received wrong product. 2.)Product is expired
  1. Customers can return their order within 7 days of the order delivery.
  1. All returns must be in unused condition with all original tags and packaging intact.
  1. The product amount will be issued back once we have received the product and quality checkup is done.
  1. Refund of shipping and COD charges are NOT applicable.
  1. To self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For returns, we recommend you to do it through a reliable local courier service. Please share the shipping details on support@crowtle.com with your Order ID mentioned.
  1. Only the purchased amount will be refunded  to the customer.
  1. In case of manufacturing defects, Customers are requested to share an image/video of the product received for verification purpose. We can process a replacement or return only after the verification process is completed.

REFUND POLICY What are the terms and conditions for refund?

  1. You can ask for a refund against any of your order within 7 days of its date of delivery, provided that the products are found to be defective or damaged. .
  1. All refunds will be credited to your given account details
  1. For any other questions or queries regarding this, kindly write to us at support@crowtle.com

How long the refund procedure takes?

  1. The refund procedure will be initiated within 24-48 hours once we receive your product. I haven’t received my refund yet. What should I do?
  2. We update our customers through emails once we initiated the refund procedure.
  3. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
  4. For queries, you can write to us at support@crowtle.com
*Return & refund requests must be sent within 7 days from the delivery date. All requests after this 7 day period will not be encouraged. **We reserve the right to refuse any returns if we determine that the Product does not qualify for a return. ***Refunds are strictly not allowed on offer items. Still have questions, concerns, or need to get in touch? Reach us at support@crowtle.com
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